Admin Policies

Order Timeline

Our bacon is made fresh and that takes time! You can see more detailed info on the process on our website here (https://thebaconarium.com/pages/the-baconarium-difference), but the short version is that once we get the meat from our suppliers, it takes approximately 6 weeks to turn it into bacon using our slow curing process. We start a new batch of bacon every week, so while we are usually able to fulfill orders within 2 weeks, the 6 week timeline to make a batch of bacon can cause some hiccups in the order fulfillment timeline. Barring order fulfillment hiccups due to larger than expected orders, there is typically a 2 week turnaround for us to ship the freshly made bacon.

Shipping

We offer multiple standard and expedited shipping services that the customer can select from at checkout, all of which should deliver our packages to customers in all 50 states within 4 days from fulfillment, but sometimes there are delays in transit that extend the shipping time. Unfortunately, once our shipments have been picked up by USPS or UPS, we have no control over what happens in transit. Our bacon is shelf stable and can be kept unrefrigerated indefinitely provided the package is still sealed and no bacteria/mold has been introduced to the meat.

Refunds & Replacements

If the product was damaged in transit, or you received the wrong product, we will offer you a free replacement order. Just send us a photo of what you received via our Facebook page or the chatbot on this site and we'll get cracking on your replacement.

Product Substitutions

We reserve the right to substitute an equivalent product of equal or higher value (e.g. one Wild Boar Bacon variety for another) at any time in the rare occasion that there is a product shortage.

Order Cancelations

Orders canceled before the order deadlines listed in the product descriptions (e.g. the weekly Sunday order deadline for any of our Bacon by the Pound, Box of Bacon, or Slab Bacon products) can be refunded 100%. Orders canceled after the order deadlines listed in the product descriptions can only be refunded for the shipping charge paid since the meat has already been ordered and, as a custom product, all sales are final.

Order Returns

Since our bacon is a perishable custom product made to order, all orders are final and cannot be returned for a refund.

Subscription Cancelations/Modifications

Subscriptions can be canceled or modified (e.g. address updated, shipment skipped, quantities changed, etc) at any time through the customer subscription management portal linked via the big green Manage Subscription button in every subscription related email we send you such as initial subscritption activation email and upcoming charge notification email. We do not have the ability to cancel subscriptions on our end, they are 100% customer managed via the customer subscription portal.